Customer Support Course
This course equips you with essential skills for professional customer support, focusing on communication, troubleshooting, and incident management to enhance service quality.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Customer Support Course helps you deliver faster, clearer, and more professional assistance in every interaction. Learn to write effective scripts, chats, and tickets, prioritise multiple requests, stay calm under pressure, follow security and verification procedures, troubleshoot common Windows and Chrome issues, and manage incidents and outages with confident, accurate communication and documentation.
Elevify advantages
Develop skills
- Pro call documentation: write clear tickets, chats, and follow-up notes fast.
- Call centre etiquette: master greetings, tone control, and active listening.
- Practical troubleshooting: fix common Windows and Chrome issues step-by-step.
- Incident triage: spot outages, prioritise tickets, and escalate with confidence.
- Security-first support: verify customers, protect data, and log checks correctly.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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