Customer Success Course
This course provides essential skills for customer success professionals to reduce churn, boost adoption, and deliver impactful reports.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Customer Success Course equips you with practical skills to identify early risk indicators, minimise customer loss, and promote product uptake. You will learn to create effective scripts, calling approaches, and recovery strategies, develop six-month success plans, apply data analysis to monitor user behaviour, and produce straightforward reports for management. By the end, you will be prepared to safeguard income, enhance client contentment, and expand reliable, top-notch customer interactions.
Elevify advantages
Develop skills
- Call workflow expertise: create quick, service-level agreement-guided call, chat, and email processes.
- Customer risk identification: detect loss indicators early through data and conversation observations.
- Proactive retention calls: conduct compassionate recovery calls with defined follow-up actions.
- Product adoption analysis: monitor feature utilisation, user journeys, and health metrics.
- Leadership-ready reporting: develop succinct customer success panels and return-on-investment overviews.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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