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Customer Service Training Course

Customer Service Training Course
from 4 to 360h flexible workload
certificate recognized by MEC

What will I learn?

Boost your call centre career with our Customer Service Training Course, crafted to sharpen your skills in dealing with customers effectively. Dig into the basics of customer service, tackle typical call centre challenges, and get to grips with what customers expect. Take part in interactive training methods, including role-play and feedback sessions, to polish your communication skills. Learn how to handle tricky customers, turn bad situations into good ones, and keep on improving how well you train. Sign up now for a learning experience that'll make a real difference!

Elevify advantages

Develop skills

  • Master the fundamentals of customer service for effective interactions.
  • Build empathy to boost customer satisfaction and loyalty.
  • Use de-escalation techniques to handle tough situations.
  • Make use of feedback to constantly improve the quality of service.
  • Create engaging training modules for use in real-life situations.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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