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Customer Service Training Course
Boost your call centre career with our Customer Service Training Course, crafted to sharpen your skills in dealing with customers effectively. Dig into the basics of customer service, tackle typical call centre challenges, and get to grips with what customers expect. Take part in interactive training methods, including role-play and feedback sessions, to polish your communication skills. Learn how to handle tricky customers, turn bad situations into good ones, and keep on improving how well you train. Sign up now for a learning experience that'll make a real difference!
- Master the fundamentals of customer service for effective interactions.
- Build empathy to boost customer satisfaction and loyalty.
- Use de-escalation techniques to handle tough situations.
- Make use of feedback to constantly improve the quality of service.
- Create engaging training modules for use in real-life situations.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Boost your call centre career with our Customer Service Training Course, crafted to sharpen your skills in dealing with customers effectively. Dig into the basics of customer service, tackle typical call centre challenges, and get to grips with what customers expect. Take part in interactive training methods, including role-play and feedback sessions, to polish your communication skills. Learn how to handle tricky customers, turn bad situations into good ones, and keep on improving how well you train. Sign up now for a learning experience that'll make a real difference!
Elevify advantages
Develop skills
- Master the fundamentals of customer service for effective interactions.
- Build empathy to boost customer satisfaction and loyalty.
- Use de-escalation techniques to handle tough situations.
- Make use of feedback to constantly improve the quality of service.
- Create engaging training modules for use in real-life situations.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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