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Customer Service Management Course
Take your career in a call centre to the next level with our Customer Service Management Course. It's designed to equip professionals with the key skills needed to succeed. You'll learn how to develop strategies, improve processes, and use training methods to make operations better. You'll also learn how to introduce changes smoothly, use the latest technology, and make customers even happier. We'll delve into finding the real reasons behind problems, understanding how call centres work, and improving your reporting and communication skills. Join us for a learning experience that will give you practical, top-quality knowledge.
- Become an expert in process improvement for efficient call centre operations.
- Develop training programmes to boost team performance.
- Implement change management for smooth transitions.
- Use technology to increase call centre productivity.
- Analyse the root causes of customer service issues to solve them effectively.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Take your career in a call centre to the next level with our Customer Service Management Course. It's designed to equip professionals with the key skills needed to succeed. You'll learn how to develop strategies, improve processes, and use training methods to make operations better. You'll also learn how to introduce changes smoothly, use the latest technology, and make customers even happier. We'll delve into finding the real reasons behind problems, understanding how call centres work, and improving your reporting and communication skills. Join us for a learning experience that will give you practical, top-quality knowledge.
Elevify advantages
Develop skills
- Become an expert in process improvement for efficient call centre operations.
- Develop training programmes to boost team performance.
- Implement change management for smooth transitions.
- Use technology to increase call centre productivity.
- Analyse the root causes of customer service issues to solve them effectively.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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