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Customer Retention Technician Course

Customer Retention Technician Course
from 4 to 360h flexible workload
certificate recognized by MEC

What will I learn?

Boost your career in the call centre with our Customer Retention Technician Course. You'll learn proper communication skills, including how to persuade customers and deal with tricky conversations. Get a better understanding of customer churn, how it affects business, and how to fight it. Learn to plan and put retention strategies into action, understand customer feedback, and manage projects well. This course gives you useful, top-notch skills to make customers happier and help the business succeed.

Elevify advantages

Develop skills

  • Get good at persuading customers to make interactions better.
  • Look closely at what customers say to see what's happening and make the service better.
  • Create retention strategies that work to stop customers from leaving.
  • Plan and do projects carefully to get the best results.
  • Use resources wisely to get the most out of retention efforts.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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