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Customer Retention Technician Course
Boost your career in the call centre with our Customer Retention Technician Course. You'll learn proper communication skills, including how to persuade customers and deal with tricky conversations. Get a better understanding of customer churn, how it affects business, and how to fight it. Learn to plan and put retention strategies into action, understand customer feedback, and manage projects well. This course gives you useful, top-notch skills to make customers happier and help the business succeed.
- Get good at persuading customers to make interactions better.
- Look closely at what customers say to see what's happening and make the service better.
- Create retention strategies that work to stop customers from leaving.
- Plan and do projects carefully to get the best results.
- Use resources wisely to get the most out of retention efforts.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Boost your career in the call centre with our Customer Retention Technician Course. You'll learn proper communication skills, including how to persuade customers and deal with tricky conversations. Get a better understanding of customer churn, how it affects business, and how to fight it. Learn to plan and put retention strategies into action, understand customer feedback, and manage projects well. This course gives you useful, top-notch skills to make customers happier and help the business succeed.
Elevify advantages
Develop skills
- Get good at persuading customers to make interactions better.
- Look closely at what customers say to see what's happening and make the service better.
- Create retention strategies that work to stop customers from leaving.
- Plan and do projects carefully to get the best results.
- Use resources wisely to get the most out of retention efforts.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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