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Customer Relations Course
Take your call centre career to the next level with our Customer Relations Course, designed to boost your skills in technology, communication, and problem-solving. Become a pro at CRM tools, use AI to your advantage, and put new technologies in place to work smarter. Develop plans that get results, set clear goals, and keep track of how you're doing. Get proper clued up on product knowledge and stay up to date with any changes. Make customers even happier by understanding what's important to them and communicating like a legend. Put time management at the top of your list and handle calls quickly and properly.
- Master CRM Tools: Work smarter with advanced customer relationship management.
- AI Integration: Use AI to make customer interactions smoother and better.
- Effective Communication: Get your verbal and non-verbal skills spot on for clear talking.
- Problem Solving: Come up with smart ways to sort out customer problems quickly.
- Time Management: Balance doing things fast and doing them well for top call centre performance.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Take your call centre career to the next level with our Customer Relations Course, designed to boost your skills in technology, communication, and problem-solving. Become a pro at CRM tools, use AI to your advantage, and put new technologies in place to work smarter. Develop plans that get results, set clear goals, and keep track of how you're doing. Get proper clued up on product knowledge and stay up to date with any changes. Make customers even happier by understanding what's important to them and communicating like a legend. Put time management at the top of your list and handle calls quickly and properly.
Elevify advantages
Develop skills
- Master CRM Tools: Work smarter with advanced customer relationship management.
- AI Integration: Use AI to make customer interactions smoother and better.
- Effective Communication: Get your verbal and non-verbal skills spot on for clear talking.
- Problem Solving: Come up with smart ways to sort out customer problems quickly.
- Time Management: Balance doing things fast and doing them well for top call centre performance.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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