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Customer Experience Course

Customer Experience Course
from 4 to 360h flexible workload
certificate recognized by MEC

What will I learn?

Boost your call centre career with our Customer Experience Course, designed to transform how you understand customer interactions. Dig deep into important ideas like understanding the difference between customer experience and customer service, measuring success using KPIs, and making good use of customer feedback. Keep up-to-date with what's happening with AI, automation, and omnichannel support. Develop practical plans to make communication better, personalise interactions, and improve how quickly you respond. Join us to become a master of excellent customer experience.

Elevify advantages

Develop skills

  • Master Customer Experience: Know the difference between customer service and customer experience properly.
  • Analyse KPIs: Keep track of and understand key performance indicators.
  • Optimise Communication: Make communication channels better for improved customer interaction.
  • Implement Personalisation: Change interactions to suit individual customer needs.
  • Improve Response Times: Make things faster when dealing with customer questions.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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