Free course
US$0.00
Premium course
US$30.90
Customer Experience Course
Boost your call centre career with our Customer Experience Course, designed to transform how you understand customer interactions. Dig deep into important ideas like understanding the difference between customer experience and customer service, measuring success using KPIs, and making good use of customer feedback. Keep up-to-date with what's happening with AI, automation, and omnichannel support. Develop practical plans to make communication better, personalise interactions, and improve how quickly you respond. Join us to become a master of excellent customer experience.
- Master Customer Experience: Know the difference between customer service and customer experience properly.
- Analyse KPIs: Keep track of and understand key performance indicators.
- Optimise Communication: Make communication channels better for improved customer interaction.
- Implement Personalisation: Change interactions to suit individual customer needs.
- Improve Response Times: Make things faster when dealing with customer questions.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Boost your call centre career with our Customer Experience Course, designed to transform how you understand customer interactions. Dig deep into important ideas like understanding the difference between customer experience and customer service, measuring success using KPIs, and making good use of customer feedback. Keep up-to-date with what's happening with AI, automation, and omnichannel support. Develop practical plans to make communication better, personalise interactions, and improve how quickly you respond. Join us to become a master of excellent customer experience.
Elevify advantages
Develop skills
- Master Customer Experience: Know the difference between customer service and customer experience properly.
- Analyse KPIs: Keep track of and understand key performance indicators.
- Optimise Communication: Make communication channels better for improved customer interaction.
- Implement Personalisation: Change interactions to suit individual customer needs.
- Improve Response Times: Make things faster when dealing with customer questions.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course