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Customer Experience Course

Customer Experience Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Customer Experience Course assists you in managing challenging interactions with assurance, employing empathy and straightforward communication, and steering discussions from initial greeting to successful conclusion. Discover core CX principles, essential measures such as CSAT, NPS, FCR, and AHT, along with vital privacy guidelines. Engage in practising de-escalation methods, follow-up procedures, and feedback mechanisms, utilising analytics, quality assurance instruments, and information repositories to resolve problems more swiftly and elevate customer contentment.

Elevify advantages

Develop skills

  • CX metrics mastery: use CSAT, NPS, FCR, and AHT to boost call performance.
  • Empathy-driven calls: apply scripts, tone, and pacing to calm frustrated customers.
  • First-contact resolution: design call flows and diagnostics to fix issues fast.
  • De-escalation tactics: handle angry callers, rebuild trust, and know when to escalate.
  • QA and coaching skills: use recordings, scorecards, and feedback to lift team quality.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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