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Corporate Customer Service Course

Corporate Customer Service Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips you with essential tools to enhance customer satisfaction, operational efficiency, and performance in demanding support settings. You will master designing CSAT surveys, establishing SLAs and quality benchmarks, creating insightful dashboards, and implementing ongoing improvement processes. Develop expertise in coaching, performance oversight, and clear communication to elevate metrics, streamline workflows, and foster lasting customer loyalty.

Elevify advantages

Develop skills

  • Master call centre KPIs: swiftly analyse AHT, FCR, CSAT, and NPS for superior outcomes.
  • Design effective CSAT surveys: create concise, unbiased tools to truly capture customer feedback.
  • Excel in coaching and QA: conduct targeted one-on-ones with scorecards to rapidly improve agent performance.
  • Build impactful dashboards: develop clear SLA and queue visuals for swift, informed decisions.
  • Implement change management: introduce new protocols via microlearning and gamification techniques.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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