Corporate Customer Service Course
Elevate your call center operations through the Corporate Customer Service Mastery course. Gain proficiency in key KPIs like AHT, FCR, CSAT, and NPS craft effective CSAT surveys apply QA scorecards and coaching techniques build dynamic dashboards and deploy change management strategies using microlearning and gamification. Achieve superior service quality, heightened agent motivation, and exceptional customer delight in a competitive corporate landscape.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with essential tools to enhance customer satisfaction, operational efficiency, and performance in demanding support settings. You will master designing CSAT surveys, establishing SLAs and quality benchmarks, creating insightful dashboards, and implementing ongoing improvement processes. Develop expertise in coaching, performance oversight, and clear communication to elevate metrics, streamline workflows, and foster lasting customer loyalty.
Elevify advantages
Develop skills
- Master call centre KPIs: swiftly analyse AHT, FCR, CSAT, and NPS for superior outcomes.
- Design effective CSAT surveys: create concise, unbiased tools to truly capture customer feedback.
- Excel in coaching and QA: conduct targeted one-on-ones with scorecards to rapidly improve agent performance.
- Build impactful dashboards: develop clear SLA and queue visuals for swift, informed decisions.
- Implement change management: introduce new protocols via microlearning and gamification techniques.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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