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Call Quality Manager Course
Improve your call centre skills with our Call Quality Manager Course, created for professionals wanting to boost service quality and customer satisfaction. Learn to make effective quality improvement plans, put in place smart process changes, and create specific training programmes. Become good at key measures like First Call Resolution and Net Promoter Score, and get skills in managing resources, team communication, and making strategy adjustments based on data. Boost your career by making sure calls are handled well and customer feedback is understood properly.
- Develop quality improvement plans: Find and fix important call centre problems.
- Implement process changes: Make things more efficient with smart changes.
- Design targeted training: Create programmes to help agents do their jobs better.
- Analyze customer feedback: Understand data to improve satisfaction scores.
- Monitor progress effectively: Keep track of measures and change strategies to succeed.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Improve your call centre skills with our Call Quality Manager Course, created for professionals wanting to boost service quality and customer satisfaction. Learn to make effective quality improvement plans, put in place smart process changes, and create specific training programmes. Become good at key measures like First Call Resolution and Net Promoter Score, and get skills in managing resources, team communication, and making strategy adjustments based on data. Boost your career by making sure calls are handled well and customer feedback is understood properly.
Elevify advantages
Develop skills
- Develop quality improvement plans: Find and fix important call centre problems.
- Implement process changes: Make things more efficient with smart changes.
- Design targeted training: Create programmes to help agents do their jobs better.
- Analyze customer feedback: Understand data to improve satisfaction scores.
- Monitor progress effectively: Keep track of measures and change strategies to succeed.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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