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Call Handling Skills Course

Call Handling Skills Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Gain confidence in handling technical support, billing queries, and service upgrades through this course. Master professional greetings, tone management, active listening, structured call processes, time efficiency, and precise record-keeping. Hone skills in diagnosing internet problems, settling billing disagreements, and promoting upgrades while ensuring compliance, composure, productivity, and top customer satisfaction.

Elevify advantages

Develop skills

  • Professional call management: organise conversations, control duration, achieve targets swiftly.
  • Expert internet assistance: identify, describe, and fix household network faults.
  • Billing dispute handling: explain fees, correct mistakes, soothe frustrated clients.
  • Convincing upgrade pitches: highlight package advantages, counter hesitations, conclude courteously.
  • Conflict de-escalation and toughness: calm tempers, safeguard data, remain steady.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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