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Call Center Training Course

Call Center Training Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Boost your performance with focused training that helps you onboard quickly, master product details, and handle complex questions confidently. Learn to manage conversations, write clear messages, and use essential systems, including CRM, ticketing, and knowledge tools. Practice with realistic scenarios, get actionable feedback, and track early results so you can deliver consistent, high-quality customer experiences.

Elevify advantages

Develop skills

  • Design fast call centre onboarding: build 2-week, outcome-based training plans.
  • Build powerful product aids: FAQs, cheat sheets, and troubleshooting flows.
  • Master call handling: empathy scripts, de-escalation, and time control skills.
  • Use CRM, ticketing, and knowledge bases to resolve customer issues efficiently.
  • Measure new hire performance: QA scores, FCR, dashboards, and coaching plans.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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