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Call Center Team Coordinator Course

Call Center Team Coordinator Course
from 4 to 360h flexible workload
certificate recognized by MEC

What will I learn?

Boost your career with our Call Centre Team Coordinator Course, crafted to equip professionals with key skills for success. Become proficient in communication techniques to improve customer satisfaction, refine call routing, and manage high call volumes effectively. Develop leadership skills, settle disputes, and increase team involvement through tried-and-tested strategies. Learn to put feedback systems in place, set KPIs, and push for ongoing improvement. Sign up now to revolutionise your call centre operations and lead confidently.

Elevify advantages

Develop skills

  • Master communication: Improve customer interactions with strong communication skills.
  • Optimise call routing: Streamline call flows for the efficient management of high call volumes.
  • Lead teams effectively: Build trust and settle disputes with effective leadership.
  • Boost engagement: Put recognition programmes in place to motivate and engage employees.
  • Improve performance: Set and measure KPIs for ongoing team improvement.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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