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Building Rapport With Customers Course
Boost your call centre skills with our Building Good Relationships with Customers Course. Learn how to understand what makes customers tick, handle tricky feelings, and figure out what they need properly. Improve your chats by using technology, talking clearly, and managing your time well. Come up with ways to sort out problems, handle complaints smoothly, and turn tough situations into chances to do better. Create trust, make each chat special, and stay positive to keep customers happy for a long time. Sign up now to change the way you deal with customers.
- Get good at understanding feelings: Deal with customer's feelings calmly and kindly.
- Improve how you talk to people: Learn to chat clearly and effectively.
- Manage your time better: Balance getting things done quickly with giving good customer service.
- Sort out problems in clever ways: Find out why problems happen and think up new solutions.
- Build trust: Make customers feel comfortable and make each chat personal.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Boost your call centre skills with our Building Good Relationships with Customers Course. Learn how to understand what makes customers tick, handle tricky feelings, and figure out what they need properly. Improve your chats by using technology, talking clearly, and managing your time well. Come up with ways to sort out problems, handle complaints smoothly, and turn tough situations into chances to do better. Create trust, make each chat special, and stay positive to keep customers happy for a long time. Sign up now to change the way you deal with customers.
Elevify advantages
Develop skills
- Get good at understanding feelings: Deal with customer's feelings calmly and kindly.
- Improve how you talk to people: Learn to chat clearly and effectively.
- Manage your time better: Balance getting things done quickly with giving good customer service.
- Sort out problems in clever ways: Find out why problems happen and think up new solutions.
- Build trust: Make customers feel comfortable and make each chat personal.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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