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Building Rapport with Customers Course

Building Rapport with Customers Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Building Rapport with Customers Course provides practical tools to build trust quickly, manage difficult conversations, and maintain customer loyalty. You will learn empathy, active listening, mirroring, and effective call structures, along with basic ISP technical and billing knowledge. Utilise real call recordings, role-playing exercises, and key performance indicators such as CSAT and FCR to enhance performance, lower churn rates, and ensure consistently positive customer interactions.

Elevify advantages

Develop skills

  • Empathy and rapport on calls: employ tone, scripts, and cues to establish trust swiftly.
  • Active listening and call flow: clarify issues, document details, and achieve first-contact resolution.
  • De-escalation and retention: soothe upset callers and transform complaints into loyalty.
  • Mirroring and language matching: adapt tone and wording naturally without appearing rehearsed.
  • ISP tech and billing basics: describe solutions and charges in straightforward, simple terms.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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