Prevention Agent Course
The Prevention Agent Training Course equips security personnel with essential skills to reduce retail theft through effective use of CCTV and patrols, adherence to legal and ethical guidelines, conflict de-escalation, collaboration with store teams, and protection of assets while upholding customer rights. It emphasises proactive risk management and professional conduct in retail environments.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course provides practical skills for managing shoplifting risks, dealing with customers, and handling store issues confidently. Participants learn legal boundaries, force usage rules, de-escalation methods, CCTV operations, patrol strategies, and evidence management. It fosters teamwork with store personnel, enhances awareness of situations, and teaches effective tactics to minimise losses and safeguard people and property.
Elevify advantages
Develop skills
- Legal compliance for security: quickly apply rules on searches, detentions, and force.
- Loss prevention strategies: reduce theft using EAS systems, store layouts, and hidden deterrents.
- CCTV and patrol coordination: design routes, identify blind spots, and preserve video evidence.
- Customer service professionalism: manage complaints, calm tensions, and respect dignity.
- Store risk evaluation: observe behaviours, prioritise dangers, and intervene early.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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