Public Service Training
Develop trusted, effective public services that citizens rely on. Gain expertise in public service laws, crafting clear standards, optimising queues, coaching frontline teams, and converting feedback into tangible performance gains in public management.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This practical course equips you to provide reliable, citizen-focused public services daily. Master key public service laws, establish clear standards, implement efficient queue systems to cut wait times, handle complaints effectively, improve frontline communication, coach staff, and leverage feedback tools, KPIs, and affordable enhancements for ongoing, trackable improvements.
Elevify advantages
Develop skills
- Master frontline service: manage complaints and difficult citizens calmly with clear procedures.
- Optimise queues and spaces: create fair, budget-friendly queues and waiting zones.
- Design service standards: chart citizen journeys and define legal, precise SLAs.
- Convert feedback to action: transform surveys and complaints into rapid fixes.
- Deliver inclusive services: support vulnerable groups empathetically with correct protocols.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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