Public Safety Dispatcher Course
This course equips aspiring dispatchers with essential skills for handling high-pressure emergency communications, ensuring effective coordination and response across public safety agencies.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Public Safety Dispatcher Course provides focused, practical training to manage emergency calls with confidence and accuracy. You will learn precise questioning, risk assessment, and incident prioritisation, together with clear radio and phone communication, resource allocation, and detailed record-keeping. Develop reliable timelines, adhere to local protocols, assist investigations, and enhance real-time coordination across police, fire, and EMS responses.
Elevify advantages
Develop skills
- Emergency call triage: quickly assess risks, scene safety, and victim needs.
- Radio command skills: provide clear, concise dispatches for police, fire, and EMS.
- Incident documentation: create precise timelines, logs, and post-incident records.
- Resource deployment: assign units to priority calls under limited staffing.
- Quality assurance: follow local protocols, conduct audits, and perform after-action reviews.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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