Policy Management Course
This course equips you with essential skills to manage policies in public services effectively. You will learn to create clear citizen complaint policies, establish roles and service standards, track cases using key metrics, and promote ongoing improvements through transparent and accountable practices, ensuring better governance and citizen satisfaction.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain practical skills in policy management for public services. Master designing governance structures, drafting complaint procedures, mapping workflows, setting up tracking and KPIs, ensuring legal compliance, and using feedback for continuous improvement.
Elevify advantages
Develop skills
- Design policy governance with clear roles and accountability.
- Develop fair and transparent citizen complaint procedures.
- Map complete service workflows for requests and complaints.
- Implement case tracking systems with KPIs and reports.
- Plan policy rollout with training and risk management.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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