Traveler Services and Customer Care Course
Master traveller services and customer care in real-world scenarios. Learn to handle airline disruptions, hotel issues, special requests, and urgent cases while communicating clearly, calming upset guests, and protecting both traveller experience and revenue. This course equips you with practical tools to ensure smooth trips and satisfied customers every time.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Traveller Services and Customer Care Course provides practical skills to manage disruptions, special requests, and urgent situations confidently. You will learn to research viable options, resolve airline and hotel problems, negotiate effective solutions, and document all actions clearly. Develop strong communication abilities, utilise ready templates, and offer prompt, dependable support to keep travels seamless and stress-free.
Elevify advantages
Develop skills
- Airline disruption handling: rebook fast, cut costs, protect traveller rights.
- Hotel issue resolution: fix overbooking, secure alternates, recover guest trust.
- Special request management: log needs, confirm with hotels, plan solid backups.
- Incident triage skills: assess urgency, weigh risk, and act on time-sensitive cases.
- Pro customer communication: empathetic scripts, clear emails, and ready templates.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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