PMR Agent Training
This course equips aspiring PRM agents with essential skills for high-volume airports. Participants learn critical U.S. regulations like ADA, FAA, and TSA safe mobility assistance techniques respectful communication and cultural sensitivity rapid incident response strategies and efficient procedures to ensure safe, dignified, and stress-free service for passengers with reduced mobility. Ideal for building a professional career in airport passenger support.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain practical skills to assist passengers with reduced mobility confidently in busy airport terminals. Master key regulations including ADA, FAA, and TSA, along with safe wheelchair handling, infection control protocols, and effective time management. Develop clear communication, cultural awareness, risk assessment, incident handling skills, and use practical checklists for compliant, efficient support.
Elevify advantages
Develop skills
- Master PRM operations: triage passengers, optimise routing for speed, and coordinate with multiple teams.
- Develop disability assistance expertise: perform safe transfers, provide guides, and communicate respectfully.
- Ensure PRM regulatory compliance: implement ADA, FAA, and TSA standards in everyday airport tasks.
- Handle PRM incidents effectively: assess risks, record details accurately, and safeguard passenger rights.
- Maintain hygiene and equipment safety: clean, use, and service mobility aids properly.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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