Hotel Receptionist Training
Gain expertise in front desk operations, reservation management, billing processes, and effective guest communication to confidently manage overbookings, guest complaints, and peak shifts. Develop essential professional skills sought by hotel employers in the travel and tourism industry globally, preparing you for success in dynamic hospitality environments.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Enhance front desk abilities through practical training on check-in, check-out, reservations, upgrades, overbooking management, guest communication, complaint handling, service recovery, billing, payments, corporate folios, time management, multitasking, professional behaviour, PMS entries, shift handovers, and coordination with hotel departments.
Elevify advantages
Develop skills
- Master reservations by confidently managing overbookings, upgrades, and walk-in guests.
- Excel at front desk tasks including seamless check-ins, check-outs, and room assignments.
- Develop precise hotel billing skills for payments, folios, refunds, and accurate audits.
- Learn effective service recovery strategies to quickly resolve complaints, noise issues, and difficult guests.
- Enhance professional communication for team coordination, incident logging, and handling busy shifts.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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