Hotel Front Desk & Reservations Training Course
Gain essential skills for hotel front desk and reservations: manage calls, check-ins, payments, overbookings and complaints confidently. Perfect for tourism workers seeking excellent service and advancement in hospitality.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on abilities to handle calls, ensure precise bookings, and operate Property Management Systems effectively. Master check-in and check-out processes, verify payments and IDs, prevent overbookings, use guest interaction scripts, and resolve conflicts. Employ practical checklists, enhance time management, stay composed under stress, and provide top-notch, efficient service on every shift.
Elevify advantages
Develop skills
- Professional booking management: handle, record and verify reservations quickly.
- Skilled PMS usage: perform check-ins, check-outs, folios and room stock control.
- Overbooking management: avoid problems, reassign rooms and ensure guest happiness.
- Billing and dispute expertise: correct accounts, handle payments and settle issues.
- Front desk efficiency: follow checklists, manage priorities and remain composed.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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