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Hotel Customer Service Protocols Course

Hotel Customer Service Protocols Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Gain practical standards for guest interactions from check-in to check-out, including professional greetings, body language, scripts, shift checklists, inter-department coordination, recordkeeping, complaint handling, de-escalation techniques, and feedback collection to provide efficient, memorable hotel stays.

Elevify advantages

Develop skills

  • Front desk scripting for consistent greetings and farewells.
  • Guest-first mindset using hospitality principles in all interactions.
  • Shift coordination with checklists for front desk, housekeeping, and F&B.
  • Mastery of fast, accurate check-in and check-out protocols.
  • Complaint resolution through de-escalation, empathy, and clear logging.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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