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Hospitality & Tourism Quality Management Course

Hospitality & Tourism Quality Management Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course provides essential tools for setting quality standards, tracking performance, and resolving issues swiftly in hospitality and tourism. You will learn to utilise reviews and surveys as key performance indicators, chart guest journeys, define service levels, mitigate risks, and conduct audits. It includes practical SOPs, checklists, and training plans to enhance guest satisfaction, minimise complaints, and ensure reliable operations.

Elevify advantages

Develop skills

  • Develop tourism KPIs from reviews and surveys as quality metrics.
  • Design SMART service standards for the tourist journey.
  • Create SOPs, checklists, and SLAs for consistent travel quality.
  • Handle complaints quickly with intake, escalation, and resolution.
  • Drive improvements via risk analysis, audits, and PDCA cycles.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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