Hospitality & Tourism Quality Management Course
Gain expertise in Hospitality and Tourism Quality Management using practical tools to monitor KPIs, establish service standards, assess risks, train staff, and leverage guest feedback for ongoing enhancements throughout the travel experience. This course equips you to elevate satisfaction and streamline operations effectively.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course provides essential tools for setting quality standards, tracking performance, and resolving issues swiftly in hospitality and tourism. You will learn to utilise reviews and surveys as key performance indicators, chart guest journeys, define service levels, mitigate risks, and conduct audits. It includes practical SOPs, checklists, and training plans to enhance guest satisfaction, minimise complaints, and ensure reliable operations.
Elevify advantages
Develop skills
- Develop tourism KPIs from reviews and surveys as quality metrics.
- Design SMART service standards for the tourist journey.
- Create SOPs, checklists, and SLAs for consistent travel quality.
- Handle complaints quickly with intake, escalation, and resolution.
- Drive improvements via risk analysis, audits, and PDCA cycles.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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