Hospitality Receptionist Training
This Hospitality Receptionist Training course equips you with essential front desk skills for busy urban hotels. Master professional greetings, active listening, de-escalation techniques for upset guests, and effective phone and email communication. Gain expertise in accurate reservations, rate and inventory management, PMS check-in processes, complaint resolution, and post-stay documentation to ensure seamless guest experiences and uphold high service standards daily, preparing you for careers in 4-star hotels and global tourism.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Hospitality Receptionist Training develops confident front desk abilities for high-volume city hotels. You will learn professional greetings, active listening, de-escalation for stressed guests, clear phone and email communication, precise reservations, rate and inventory fundamentals, PMS check-in procedures, complaint management, and post-stay records to provide smooth stays and reliable top-tier service consistently.
Elevify advantages
Develop skills
- Guest communication mastery: handle calls, emails, and in-person requests with ease.
- Fast, accurate reservations: manage rates, policies, and PMS bookings like a pro.
- Professional check-in flow: welcome guests, verify docs, and solve late arrival issues.
- Complaint recovery skills: de-escalate, document cases, and offer smart compensation.
- Guest profile optimization: log preferences and post-stay notes to boost repeat stays.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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