Car Rental Training
Gain expertise in airport car rental operations tailored for the travel and tourism sector. The course covers critical areas such as fleet tracking and management, demand forecasting accuracy, streamlined cleaning and maintenance workflows, comprehensive risk management practices, and effective customer conflict resolution techniques. These skills will enable you to increase revenue streams, safeguard your business reputation, and ensure seamless rental experiences for customers in high-pressure environments.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with essential skills for managing efficient and profitable car rental operations at busy airports. You will master fleet tracking, cleaning and maintenance scheduling, demand forecasting, yield management techniques including overbooking strategies to safeguard revenue, risk mitigation, key performance indicators, and strategies for managing challenging customers using proven scripts, de-escalation methods, and service recovery approaches that you can implement right away.
Elevify advantages
Develop skills
- Airport fleet control: efficiently track, clean, and turnaround vehicles during peak travel periods.
- Demand forecasting: accurately predict last-minute rentals and optimally allocate fleet for maximum profitability.
- Yield protection: implement overbooking, upgrades, and complimentary offers while securing revenue.
- Risk response: swiftly address safety, service, and staffing challenges in demanding airport settings.
- Tough-customer handling: de-escalate disputes and transform complaints into lasting customer loyalty.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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