APMR Agent Training
APMR Agent Training develops your expertise in assisting passengers with reduced mobility through safe mobility support, quick medical responses, effective communication, and coordination with airport teams. Gain confidence in handling wheelchairs, guide dogs, emergencies, and peak-time demands while adhering to IATA, ICAO, and local regulations for dignified service in all airport scenarios.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with essential skills to help passengers with reduced mobility safely and effectively. You will master health checks and emergency procedures, communicating clearly with passengers who have limited English or are blind, proper wheelchair handling and transfers, managing guide dogs, accurate documentation, and working seamlessly with airlines, security, and medical staff to ensure compliant and respectful travel experiences.
Elevify advantages
Develop skills
- Emergency response for unwell passengers: act swiftly, document accurately, and coordinate effectively.
- Safe mobility and wheelchair assistance: execute confident transfers and boarding procedures.
- Clear communication with low-vision and low-English passengers: remain calm, respectful, and precise.
- Peak-time triage skills: assess needs rapidly and prioritise PRM support.
- Regulatory compliance for PRM and service animals: follow IATA, ICAO, and local guidelines.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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