Head Waiter Training
Elevate your role as head waiter in bars and restaurants with this comprehensive training. Gain expertise in crisis management, team leadership, guest recovery techniques, and operational flow strategies. Master handling high-pressure situations, preserving exceptional guest experiences, and maintaining smooth operations throughout every busy shift, leading to reliable success.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Head Waiter Training course delivers practical skills in leadership, crisis handling, and guest recovery. Participants learn to manage dining room operations seamlessly, coordinate with kitchen and bar teams, address staff shortages, handle complaints effectively, and boost team morale. It includes practical scripts, checklists, and templates to enhance service efficiency, safeguard guest satisfaction, and ensure top performance consistently across all shifts.
Elevify advantages
Develop skills
- Crisis management: Address equipment breakdowns and service disruptions promptly and effectively.
- Team leadership: Conduct team briefings, mentor servers, and sustain high morale during intense periods.
- Dining room oversight: Optimise section balances, handle reservations, and maximise table turnover efficiency.
- Kitchen and bar coordination: Control order pacing, mitigate delays, and prioritise guest satisfaction.
- Guest recovery: Swiftly resolve issues, offer appropriate compensations, and restore customer loyalty.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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