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Telephony Training

Telephony Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course offers practical training in modern VoIP and unified communications systems. Participants will learn to evaluate platforms, create call flows, establish numbering plans, and align features with user requirements. It covers developing end-user training, managing rollouts, and using troubleshooting guides to fix common problems in calls, messaging, and voicemail for reliable service.

Elevify advantages

Develop skills

  • Design VoIP/UC solutions by choosing platforms, aligning features, and securing SIP trunks.
  • Develop numbering plans including user groups, extensions, and PSTN porting processes.
  • Create UC call flows for presence, softphones, remote workers, queues, and voicemail.
  • Manage UC rollout with communication plans, pilot testing, go-live assistance, and user adoption strategies.
  • Troubleshoot issues quickly, resolving softphone, login, audio, and voicemail-to-email problems.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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