Telephony Training
Gain expertise in contemporary telephony through practical VoIP, SIP, and unified communications. Master selecting platforms, creating numbering plans, designing call flows, ensuring security, planning rollouts, and troubleshooting to provide dependable voice services for your organisation. This hands-on approach ensures high-quality communication solutions tailored to real-world needs.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course offers practical training in modern VoIP and unified communications systems. Participants will learn to evaluate platforms, create call flows, establish numbering plans, and align features with user requirements. It covers developing end-user training, managing rollouts, and using troubleshooting guides to fix common problems in calls, messaging, and voicemail for reliable service.
Elevify advantages
Develop skills
- Design VoIP/UC solutions by choosing platforms, aligning features, and securing SIP trunks.
- Develop numbering plans including user groups, extensions, and PSTN porting processes.
- Create UC call flows for presence, softphones, remote workers, queues, and voicemail.
- Manage UC rollout with communication plans, pilot testing, go-live assistance, and user adoption strategies.
- Troubleshoot issues quickly, resolving softphone, login, audio, and voicemail-to-email problems.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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