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Sphinx course

Sphinx course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course teaches designing effective customer surveys, preparing and importing clean data, building reliable satisfaction and NPS metrics, analysing segments, open-text feedback, and key drivers, and transforming findings into clear recommendations, executive summaries, dashboards, and manager-ready reports for data-driven decisions and ongoing experience enhancement.

Elevify advantages

Develop skills

  • Text analytics with Sphinx: rapidly code themes and quantify customer sentiments.
  • Survey data preparation: clean, recode, and swiftly import CX datasets into Sphinx.
  • NPS and satisfaction metrics: calculate, validate, and interpret key CX scores accurately.
  • CX survey design: create unbiased questionnaires that map the full customer journey.
  • Insight reporting: convert Sphinx results into compelling, manager-focused CX narratives.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to switch platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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