Sphinx course
Master Sphinx software to transform customer experience survey data and open-text feedback into actionable insights. Gain skills in survey design, NPS and satisfaction metrics calculation, text analytics, dashboard creation, and reporting optimised for tech teams and informed decision-making in Namibian business contexts.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course teaches designing effective customer surveys, preparing and importing clean data, building reliable satisfaction and NPS metrics, analysing segments, open-text feedback, and key drivers, and transforming findings into clear recommendations, executive summaries, dashboards, and manager-ready reports for data-driven decisions and ongoing experience enhancement.
Elevify advantages
Develop skills
- Text analytics with Sphinx: rapidly code themes and quantify customer sentiments.
- Survey data preparation: clean, recode, and swiftly import CX datasets into Sphinx.
- NPS and satisfaction metrics: calculate, validate, and interpret key CX scores accurately.
- CX survey design: create unbiased questionnaires that map the full customer journey.
- Insight reporting: convert Sphinx results into compelling, manager-focused CX narratives.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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