OTRS training
Master OTRS for high-performing service desk operations. Design ticket lifecycles, queues, SLAs, knowledge bases, automations, and dashboards to reduce resolution times, avoid SLA breaches, and provide scalable IT support.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
OTRS Training teaches designing queues, services, and SLAs to organise requests and meet deadlines, with defined ticket states and required fields. Build templates, integrate knowledge bases, and optimise assignment and escalation. Set up dashboards, reports, and quality controls to monitor performance, prevent SLA violations, and enhance support efficiency.
Elevify advantages
Develop skills
- OTRS queue and SLA design: build clear, multi-level support structures fast.
- Ticket lifecycle mastery: configure states, routing, and smart auto-assignment.
- Knowledge base and templates: create searchable KBs and reusable ticket replies.
- Reporting and dashboards: track SLA compliance, workloads, and service quality.
- Assignment and escalation flows: set up secure, traceable handoffs in OTRS.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to switch platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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