Key User (Super User) training course
Become a trusted Key User in ServiceFlow. Master ticket handling, SLAs, and knowledge base design while learning how to coach teams, deliver effective training, and drive continuous improvement in your IT support operations.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Key User (Super User) Training Course gives you practical skills to handle tickets with confidence, maintain a clean knowledge base, and deliver effective training to your team. Learn ServiceFlow fundamentals, hands-on workflows, quality standards, and governance, while using real scenarios, clear templates, and reusable job aids to drive accuracy, faster resolution, and continuous improvement.
Elevify advantages
Develop skills
- ServiceFlow ticket mastery: handle, route, and close tickets with confidence.
- Knowledge base design: build, tag, and maintain high-impact support articles.
- Training delivery skills: run focused demos, job aids, and on-the-job coaching.
- Quality and SLA control: apply KPIs, audits, and escalation rules in daily work.
- Continuous improvement: use metrics and feedback to refine support processes.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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