Jira Service Desk training
4.8/5
Gain expertise in Jira Service Management Cloud through this practical course. Master service project setup, request portals, SLAs, automation, workflows, queues, dashboards, reports, and knowledge management to enhance IT support, reduce resolution times, improve customer satisfaction, and implement scalable ITSM processes for effective teams.

4.8 in rating
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This hands-on course teaches you to master Jira Service Management Cloud. Configure service projects, create user-friendly request types and portals, implement SLAs and automation, build team-specific queues, set up approvals and workflows, develop dashboards and reports, and transition smoothly from email to portal support while managing knowledge and communication.
Elevify advantages
Develop skills
- Configure JSM projects using ITSM templates, roles, SSO, and licensing efficiently.
- Design intuitive request portals with clear types, forms, and user-friendly interfaces.
- Master SLAs, priorities, and scalable automation rules for service delivery.
- Engineer workflows including approvals, incident management, and secure transitions.
- Build dashboards, reports, KPIs, and CSAT metrics for managerial insights.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to switch platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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