IT troubleshooting training
This course equips participants with vital IT troubleshooting skills for everyday support challenges. Master diagnosing and fixing email delivery problems, accelerating sluggish Windows laptops, stabilising cloud chat and app services, and recovering shared drive access. Employ proven, repeatable workflows relied upon by professional IT teams to resolve incidents swiftly and minimise future occurrences, ensuring reliable service delivery in dynamic work settings.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain expertise in efficient IT troubleshooting through practical training. Learners will diagnose email delivery failures, resolve mailbox and gateway faults, and implement SPF, DKIM, DMARC fundamentals. Address laptop slowdowns with Windows tools, enhance performance safely, and fix chat, cloud applications, and shared drive disruptions using systematic methods, effective communication, and strategies to prevent repeat problems.
Elevify advantages
Develop skills
- Diagnose email delivery: swiftly identify, analyse, and resolve undelivered messages.
- Optimise Windows laptops: leverage diagnostic tools to eliminate performance lags rapidly.
- Stabilise cloud applications: detect and correct chat and video connectivity failures promptly.
- Repair network drives: reinstate shared file access, permissions, and drive mappings.
- Apply structured troubleshooting: use consistent processes for all IT support scenarios.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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