IT support technician training
Gain essential IT support skills to troubleshoot Wi-Fi, networks, printers, USB devices, audio-video setups, user accounts, and Active Directory issues. Master professional help desk practices, ticket handling, SLAs, and clear communication to advance your career in IT support effectively.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on skills for IT support roles, teaching ticket management, SLAs, Windows and Active Directory administration, network and printer troubleshooting, plus strong communication and remote support practices for quick issue resolution.
Elevify advantages
Develop skills
- Wi-Fi and network diagnostics: Resolve connectivity problems using key command-line tools.
- Printer and print server fixes: Quickly handle queues, spooler issues, and driver problems.
- Windows and Active Directory recovery: Fix login failures, account locks, and domain connections.
- User account setup and file permissions: Efficiently onboard staff and manage secure file access.
- Expert help desk communication: Professionally manage tickets, meet SLAs, and deal with challenging customers.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
FAQ
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course