IT support technician training
Gain essential IT support skills to troubleshoot Wi-Fi, networks, printers, USB devices, audio-video setups, user accounts, and Active Directory issues. Master professional help desk practices, ticket handling, SLAs, and clear communication to advance your career in IT support effectively.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on skills for IT support roles, teaching ticket management, SLAs, Windows and Active Directory administration, network and printer troubleshooting, plus strong communication and remote support practices for quick issue resolution.
Elevify advantages
Develop skills
- Wi-Fi and network diagnostics: Resolve connectivity problems using key command-line tools.
- Printer and print server fixes: Quickly handle queues, spooler issues, and driver problems.
- Windows and Active Directory recovery: Fix login failures, account locks, and domain connections.
- User account setup and file permissions: Efficiently onboard staff and manage secure file access.
- Expert help desk communication: Professionally manage tickets, meet SLAs, and deal with challenging customers.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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