IT Support Technician Course
This course provides practical training in IT support, focusing on troubleshooting Windows systems, networks, and printers, along with remote assistance, incident management, and documentation best practices to deliver reliable technical support.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The IT Support Technician Course equips you with hands-on skills to diagnose and resolve Windows performance problems, file sharing issues, Wi-Fi and local network faults, and printer errors using actual command-line tools and established procedures. You will also gain knowledge in remote troubleshooting, effective documentation, efficient incident prioritisation, and communication frameworks to solve problems swiftly and provide dependable, uniform support.
Elevify advantages
Develop skills
- Windows troubleshooting: quickly resolve file sharing, printers, and desktop slowdowns.
- Network diagnostics: employ ping, tracert, and Wi-Fi tools to fix outages rapidly.
- Remote support: utilise RDP and command-line tools for secure, efficient assistance.
- Incident triage: prioritise tickets based on impact, urgency, and SLA guidelines.
- IT documentation: create clear tickets, runbooks, and post-incident reports.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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