IT Help Desk Course
This course provides essential skills for IT help desk professionals, covering incident management, Windows troubleshooting, Microsoft 365 support, onboarding, and network issue resolution to deliver efficient user support.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This IT Help Desk Course equips you with practical skills to manage incident triage, Windows 10/11 problems, VPN and file share issues, and Microsoft 365 support confidently. You will learn clear escalation procedures, effective prioritisation, structured questioning techniques, and robust ticket documentation. Additionally, you will gain expertise in onboarding processes, access provisioning, and professional communication with users to provide swift, dependable support in a contemporary setting.
Elevify advantages
Develop skills
- Mastery in incident triage: prioritise tickets quickly with focus on impact and service level agreements.
- Skills in Windows support: resolve Outlook, login, and performance issues efficiently.
- Troubleshooting for M365: fix access to Exchange, Teams, OneDrive, and SharePoint.
- Secure onboarding workflows: provision devices, Active Directory accounts, and application access correctly.
- Fixes for VPN and file shares: diagnose remote access, SMB paths, and permission errors.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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