Digital mediation training
Digital Mediation Training prepares technology professionals to help vulnerable individuals navigate digital public services effectively. Participants gain skills in designing user onboarding, ensuring accessibility, promoting safety, and mapping workflows specifically for health appointments and unemployment benefits, fostering confidence and support in digital interactions.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course teaches you to confidently assist users with online public services. You will learn to create seamless onboarding processes, supportive communication scripts, and clear instructions for hesitant users. It covers accessibility, safety, privacy practices, and detailed workflows for booking health appointments and claiming unemployment benefits, along with tools for evaluation and ongoing enhancements.
Elevify advantages
Develop skills
- Design digital onboarding for smooth user experiences.
- Apply inclusive UX strategies for diverse user needs including low literacy and disabilities.
- Coach on safety topics like passwords, two-factor authentication, scams, and consent.
- Map complex service workflows into simple guided steps.
- Use data from usage, errors, and feedback to improve support processes.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to switch platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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