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Digital mediation training

Digital mediation training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course teaches you to confidently assist users with online public services. You will learn to create seamless onboarding processes, supportive communication scripts, and clear instructions for hesitant users. It covers accessibility, safety, privacy practices, and detailed workflows for booking health appointments and claiming unemployment benefits, along with tools for evaluation and ongoing enhancements.

Elevify advantages

Develop skills

  • Design digital onboarding for smooth user experiences.
  • Apply inclusive UX strategies for diverse user needs including low literacy and disabilities.
  • Coach on safety topics like passwords, two-factor authentication, scams, and consent.
  • Map complex service workflows into simple guided steps.
  • Use data from usage, errors, and feedback to improve support processes.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to switch platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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