Heuristic Analysis Course
This course equips you with rapid heuristic analysis techniques to identify and fix usability issues in internal portals, enabling quick, data-driven improvements that enhance user satisfaction and efficiency.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Heuristic Analysis Course teaches you how to quickly identify and resolve usability problems in internal portals, from ticketing workflows to self-service features. Learn practical checklists, problem-solving heuristics, validation methods, and metrics like TTR, CSAT, and NPS. Develop clear action plans, prioritise quick wins, and work with teams to deliver measurable, user-centred improvements swiftly.
Elevify advantages
Develop skills
- Run fast heuristic evaluations: spot UX issues in internal portals in hours, not weeks.
- Design quick user tests and metrics: validate heuristic fixes with real data fast.
- Build practical UX checklists: standardise portal reviews across IT and product teams.
- Prioritise UX fixes: apply impact vs effort and RICE to plan high-value improvements.
- Turn findings into action: create clear tickets, success metrics, and rollout plans.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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