Advanced IT Skills Course
This course equips IT professionals with advanced troubleshooting and support skills for Windows, Microsoft 365, hardware, networks, and printers, emphasizing efficient incident resolution and documentation.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Advanced IT Skills Course provides practical, step-by-step approaches to diagnose and optimise Windows and Microsoft 365, manage boot and recovery problems, fix printer and network issues, and troubleshoot desktop hardware. You will also learn effective documentation, ticket reporting, and handover methods to resolve incidents quicker, avoid recurring problems, and offer dependable, consistent support daily.
Elevify advantages
Develop skills
- PC hardware diagnostics: swiftly identify, test, and replace faulty components.
- Windows recovery expertise: resolve boot errors rapidly using WinRE, logs, and BIOS adjustments.
- Microsoft 365 access fixes: address sign-in, MFA, and Outlook/Teams problems.
- Professional IT ticketing: clearly record incidents, handovers, and root causes.
- Network and printer repairs: quickly restore connectivity, queues, and print services.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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