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Aided Course

Aided Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Aided Course teaches you to evaluate existing support workflows, eliminate repeat requests, and create streamlined, automated ticket management from intake to resolution. Develop practical playbooks for password resets and VPN problems, leverage metrics and dashboards for performance monitoring, and implement scripts, templates, and AI tools to minimise manual tasks while enhancing reliability, security, and daily user satisfaction.

Elevify advantages

Develop skills

  • Map IT support workflows: identify bottlenecks, gaps, and automation opportunities.
  • Build password reset and VPN playbooks: fast, auditable, low-error resolutions.
  • Design automated ticket flows: smart intake, triage, routing, and closure.
  • Create scripts and templates: reduce repeat work with safe, tested automations.
  • Track IT support KPIs: dashboards for SLA, FCR, volume, and satisfaction.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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