Aided Course
Aided Course equips IT professionals with skills to automate support workflows, reduce ticket volumes, and accelerate resolutions using playbooks, scripts, AI suggestions, and performance metrics, transforming repetitive password and VPN issues into efficient, data-driven processes that boost reliability, security, and user satisfaction daily.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Aided Course teaches you to evaluate existing support workflows, eliminate repeat requests, and create streamlined, automated ticket management from intake to resolution. Develop practical playbooks for password resets and VPN problems, leverage metrics and dashboards for performance monitoring, and implement scripts, templates, and AI tools to minimise manual tasks while enhancing reliability, security, and daily user satisfaction.
Elevify advantages
Develop skills
- Map IT support workflows: identify bottlenecks, gaps, and automation opportunities.
- Build password reset and VPN playbooks: fast, auditable, low-error resolutions.
- Design automated ticket flows: smart intake, triage, routing, and closure.
- Create scripts and templates: reduce repeat work with safe, tested automations.
- Track IT support KPIs: dashboards for SLA, FCR, volume, and satisfaction.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course