Support Training
Support Training provides social workers and helpers with essential tools for delivering trauma-informed chat support, mastering crisis de-escalation, maintaining ethical boundaries, and executing effective referrals. Participants learn to craft clear and compassionate messages that ensure user safety, protect privacy, and safeguard their own mental wellbeing in high-pressure online environments.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with practical strategies for managing sensitive online chats confidently. You will master trauma-informed communication techniques, effective crisis de-escalation methods, and the art of delivering clear, compassionate messages within strict time and length constraints. Additionally, develop expertise in upholding ethical boundaries, safeguarding privacy, making appropriate referrals, and conducting effective follow-ups, all while prioritising your personal wellbeing through self-care practices, supervision, and continuous professional growth in a concise, impactful learning structure.
Elevify advantages
Develop skills
- Trauma-informed chat communication: respond clearly, empathetically, and safely in digital conversations.
- Crisis de-escalation online: soothe intense emotions and recognise when to escalate appropriately.
- Ethical digital support: safeguard privacy, clarify boundaries, and maintain accurate chat records.
- Rapid referral skills: connect users swiftly to crisis, housing, and mental health services.
- Resilience for helpers: combat vicarious trauma using effective self-care strategies.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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