Social Service Assistant Training
Gain vital competencies for social service assistants, including client intake and triage, appointment scheduling, record keeping, confidentiality protocols, proper documentation, and effective communication. These skills enable you to assist social workers efficiently while delivering accurate and compassionate support to clients in a busy environment.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips you with essential skills to handle demanding schedules, arrange client appointments, and maintain precise records. Master intake processes, triage methods, documentation rules, and data protection measures. Enhance your phone, email, and written communication abilities to assist clients effectively and keep your team organised, compliant, and responsive in social services.
Elevify advantages
Develop skills
- Client intake and triage: collect vital information, evaluate needs quickly, and direct cases promptly.
- Records management: organise, protect, and review client files to ensure full compliance.
- Scheduling assistance: handle calendars, waiting lists, and alerts for social workers.
- Confidentiality practices: safeguard client information across calls, files, and digital systems.
- Professional communication: craft clear, compassionate messages using everyday English.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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