Mediation Agent Training
Develop essential mediation abilities for community social work. Master conflict analysis, stakeholder mapping, guiding inclusive discussions, and converting public space disputes into durable community accords, resulting in safer and more cooperative neighbourhoods over the long term.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with practical tools to analyse conflicts in public areas, identify stakeholders, and foster trust among varied groups. You will learn to develop secure, inclusive mediation strategies, formulate actionable plans and community pacts, and collaborate with local officials. Additionally, acquire expertise in tracking progress, assessing outcomes, and making flexible adjustments to promote enduring peace and collective accountability.
Elevify advantages
Develop skills
- Identify conflicts by mapping stakeholders, needs, and tensions in public spaces swiftly.
- Design mediation by planning secure, inclusive sessions with established dialogue methods.
- Apply facilitation techniques to guide circles, world cafés, and role plays using straightforward guides.
- Formulate action pacts by jointly creating community agreements and monitoring strategies.
- Evaluate effects by measuring indicators, collecting input, and refining approaches.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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