Quality Management in Archives and Libraries Course
Enhance cataloging accuracy and user services in archives and libraries through practical quality management techniques. Master identifying errors, defining SMART goals, monitoring indicators, mitigating risks, and implementing straightforward processes to improve precision, uniformity, and user contentment in library operations.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course teaches how to evaluate cataloging and user service issues in archives and libraries, create effective quality indicators, and establish SMART targets. Participants gain skills in error detection workflows, gathering feedback, monitoring services, developing action plans, handling risks, and maintaining improvements via tools, templates, and training.
Elevify advantages
Develop skills
- Design quality metrics for cataloging and service performance.
- Write SMART objectives for library quality targets.
- Implement QA workflows to detect and fix cataloging errors.
- Standardize user service with scripts, surveys, and feedback.
- Plan actions to manage risks and sustain quality improvements.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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