Telephone Switchboard Training
Develop essential skills for telephone switchboard operations in secretarial roles. Learn to handle multi-line PBX systems, route calls efficiently under pressure, apply professional scripts, manage confidential discussions, log incidents precisely, and provide calm, reliable service consistently. Ideal for front-office professionals seeking to excel in communication and customer service.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on skills to operate modern PBX and multi-line telephone systems confidently. You will master professional greetings, managing holds, calming difficult callers, routing calls accurately, and handling mistakes. Gain expertise in call logging, privacy protocols, voicemail setup, and call forwarding to ensure efficient, professional service in every interaction.
Elevify advantages
Develop skills
- Professional call management: Control multi-line PBX calls with steady accuracy.
- De-escalation techniques: Soothe angry callers and convey difficult news politely.
- Efficient call routing: Screen, prioritise, and transfer executive calls seamlessly.
- Quick error handling: Resolve misdirected or lost calls swiftly and document properly.
- Secure call processing: Treat HR, legal, and executive calls with utmost confidentiality.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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