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Telephone Switchboard Training

Telephone Switchboard Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips you with hands-on skills to operate modern PBX and multi-line telephone systems confidently. You will master professional greetings, managing holds, calming difficult callers, routing calls accurately, and handling mistakes. Gain expertise in call logging, privacy protocols, voicemail setup, and call forwarding to ensure efficient, professional service in every interaction.

Elevify advantages

Develop skills

  • Professional call management: Control multi-line PBX calls with steady accuracy.
  • De-escalation techniques: Soothe angry callers and convey difficult news politely.
  • Efficient call routing: Screen, prioritise, and transfer executive calls seamlessly.
  • Quick error handling: Resolve misdirected or lost calls swiftly and document properly.
  • Secure call processing: Treat HR, legal, and executive calls with utmost confidentiality.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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