Log in
Choose your language

Switchboard Operator Training

Switchboard Operator Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Gain confidence in operating switchboards by mastering modern phone systems, efficient greetings, precise call routing, prioritisation, queue management, escalation protocols, message handling, documentation, and performance metrics for superior service delivery.

Elevify advantages

Develop skills

  • Professional call handling: master greetings, tone, and clear transfers swiftly.
  • Priority call routing: apply procedures to triage, escalate, or take messages quickly.
  • Multi-line management: handle queues, holds, and callbacks with composure.
  • Telephony tools fluency: utilise PBX, VoIP, IVR, and analytics effectively.
  • Continuous improvement: monitor ASA, AHT, and quality metrics to enhance performance.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

FAQs

Who is Elevify? How does it work?

Do the courses have certificates?

Are the courses free?

What is the course workload?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an EAD or online course and how does it work?

PDF Course