Switchboard Operator Training
This course equips learners with essential switchboard operation skills for secretariat positions, covering high-volume call management, queue prioritisation, professional scripting, urgent escalations, confidentiality protection, and performance tracking to provide rapid, precise executive phone support.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain confidence in operating switchboards by mastering modern phone systems, efficient greetings, precise call routing, prioritisation, queue management, escalation protocols, message handling, documentation, and performance metrics for superior service delivery.
Elevify advantages
Develop skills
- Professional call handling: master greetings, tone, and clear transfers swiftly.
- Priority call routing: apply procedures to triage, escalate, or take messages quickly.
- Multi-line management: handle queues, holds, and callbacks with composure.
- Telephony tools fluency: utilise PBX, VoIP, IVR, and analytics effectively.
- Continuous improvement: monitor ASA, AHT, and quality metrics to enhance performance.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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