Receptionist & Concierge Course
This Receptionist and Concierge Course equips learners with vital front-desk expertise, including clear communication, visitor verification and access control, secure package management with chain-of-custody protocols, efficient time management, multitasking under pressure, and safe incident response to suspicious items. It fosters professionalism, composure, and precise recordkeeping essential for secretariat and receptionist roles in dynamic environments.
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This practical Receptionist and Concierge Course develops essential front-desk skills in communication, visitor management, access control, safety protocols, and professional conduct. Participants learn effective greeting techniques, de-escalation methods, multitasking, time management, package handling, logging procedures, chain-of-custody tracking, and responses to suspicious items to ensure security for people, property, and information daily.
Elevify advantages
Develop skills
- Master front-desk communication: greet visitors warmly, de-escalate tensions, and provide clear guidance swiftly.
- Implement visitor access control: check identifications, distribute badges, and adhere to security protocols.
- Handle packages securely: log entries, store items properly, maintain chain-of-custody, and release with verification.
- Optimise reception time management: prioritise tasks effectively, multitask efficiently, and remain calm.
- Develop incident response skills: identify suspicious items, respond safely, and document incidents accurately.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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