Reception and Switchboard Hostess Training
This course equips you with essential reception and switchboard hostess skills for secretarial roles. Master professional phone etiquette, effective visitor management, security measures, confidentiality practices, and practical scripts to remain composed, organised, and productive even on the busiest days. Gain tools for desk organisation, stress handling, and delivering consistent first impressions.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Enhance your front desk skills through this hands-on Reception and Switchboard Hostess Training. Master efficient desk setup, professional telephone manners, smooth visitor procedures, and ready scripts for routine and challenging scenarios. Build strong security knowledge, confidentiality standards, and stress coping techniques to manage high-pressure periods with poise, ensuring a professional and dependable welcome daily.
Elevify advantages
Develop skills
- Design efficient front desk workflows for quick reception and switchboard operations.
- Handle professional phone calls by greeting, routing, and managing multiple lines smoothly.
- Control visitors and lobby by registering guests, managing waits, and handling VIP access.
- Master difficult interactions using proven scripts to calm upset callers and visitors.
- Apply security and confidentiality protocols including access control and privacy logging.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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