Reception Agent Training
Gain mastery in Reception Agent duties for front desk positions: expertly manage check-ins, property management systems, secure payments, diverse guest scenarios like walk-ins and families, and conflicts using prioritisation techniques, clear scripts, de-escalation methods, and service recovery strategies to provide consistently smooth and professional service throughout every guest interaction.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with essential skills to handle check-ins, manage property management systems, process payments confidently, prioritise guests in peak times, resolve overbookings, upgrades, special requests, and use effective communication scripts for policies and conflicts, ensuring seamless and professional guest experiences from arrival to departure.
Elevify advantages
Develop skills
- Master rapid check-ins by optimising PMS processes and room allocations efficiently.
- Excel in front desk management by prioritising guests, multitasking, and handling busy periods.
- Ensure secure transactions and verifications following hotel policies for payments and IDs.
- Handle varied guest situations including walk-ins, upgrades, late departures, and family groups.
- Employ conflict resolution techniques to calm situations, provide solutions, and record incidents.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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