Public Reception Training
Gain mastery in public reception for Secretariat positions: expertly manage documents and visitors, organise queues, resolve conflicts, and communicate professionally via in-person, phone, and email channels while safeguarding data confidentiality and remaining composed under pressure. This training ensures confident, efficient handling of daily public interactions.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with essential skills to manage visitors effectively and professionally. You will learn to handle missing documents, direct transactions, organise queues, maintain confidentiality, and comply with legal requirements. Gain expertise in clear communication, conflict resolution, stress management, and practical templates for phone and email interactions to deliver efficient public service daily.
Elevify advantages
Develop skills
- Reception fundamentals: manage IDs, missing documents, and follow-ups effortlessly.
- Control visitor movement: organise queues, signage, and directions in high-traffic settings.
- Resolve conflicts: soothe upset visitors and de-escalate situations securely.
- Professional interaction: apply clear scripts, tone management, and attentive listening.
- Multi-channel support: provide reliable information consistently by phone, email, and face-to-face.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course